Shipping And Cheese FAQs
All packages are shipped fedex or ups for expedited arrival.
Shipping speeds and prices and the number of ice packs included in each box are adjusted seasonally to account for higher temperatures during the summer months.
Shipping & Receiving FAQs
How much does shipping cost?
As we send everything vacuumed sealed for expedited delivery, shipping is one of our biggest expenses. We do our best to absorb some of these costs and keep the price to you as low as possible.
All shipping is $19.95 per order. All orders over $99.00 receive free shipping.
Prices will increase if FedEx increases their rates as well.
When will my cheese arrive?
Orders placed during week should be expected to be ship same day or next day.
Orders placed after Tuesday have the potential to ship the following Monday based on where package is going.
This may change during peak times and holidays.
We recommend planning ahead and ordering early during the busy holiday season in order to avoid any shipping delays.
Holiday ordering deadlines?
New York winters can and will cause shipping delays. We recommend ordering early and receiving packages early. This way, if your package does get delayed for any reason, we will still have time to re-ship it and meet your deadline.
We always release a ‘last date to order by’ date during the holiday season. Check our ‘shop cheese’ page for any updates.
Concerned about getting your cheese too far in advance?
Kept in their vacuum seal and refrigerated upon arrival, cheeses will remain fresh and delicious for minimum of 3 months. Once opened you have 2 weeks to enjoy. So, receiving them a few days or even a full week ahead of time will not impact their quality.
Can I delay my shipment?
Yes, please call or email us to let us know if you want a packaged delayed.
You can find contact information here:
Visit Us
What is your return policy?
We want you to have a great experience with our cheese, and will do everything possible to make sure orders are accurate and shipped in a timely manner.
Since cheese is a perishable item, we strongly advise making sure someone will be available to receive the shipment — this means letting gift recipients know to expect a perishable package. If you're unhappy with the product you receive, we will replace or refund your order.
We are not responsible for damaged or spoiled product due to the following:
— Incorrect delivery addresses
— Unopened shipments
— Gifts to recipients who are out of town or unable to receive shipments
We will work with FedEx to replace any product damaged as a result of a delayed shipment (e.g. inclement weather; mechanical failure).
***If alcohol is in package someone over the age of 18 must be present to sign for package. If you are unable to do so the package will most likely be sent back to us, we will not refund the item. We can reship package for an additional cost.
Corporate gifting
We provide many businesses with fresh local gifts for employees, friends, business partners, etc. every year.
If you’ve never gifted with us, send us an email to get started. We can send gift boxes, add your merchandise to them, and make suggestions based on your price point.
Multiple shipments
You have an option to create a Muranda Cheese Account that can save your payment and address. Doing so will allow you to save your billing and payment info as well as any past shipping addresses, saving you time when placing future orders.
If you have multiple shipments (8 or more shipments) and would like a simplified way other than manually entering every order-
Click the “Multiple Shipments” Sheets file below. It’s a template that you can fill out and email to us directly and we take care of the rest! You may need a Google account to open file. Feel free to copy and paste this sheet into excel.
When finished, please provide your name and phone number in the email to us and we will contact you directly for payment. Do not put your payment information in the email.
If you cannot access this file, feel free to email us with a request for the file. You can also email us a list of addresses with notice.
Thanks!
Other FAQs
What is the best way to keep cheese?
Cheese is alive! Keep cheese in its original seal and it continues to age in package. Once opened, we recommend storing cheese in fresh sheet of waxed/parchment paper, then in a resealable container such as a tupperware or plastic bag.
Storing your cheese in vegetable drawer in the best way to kept cheese because it is more humid. If you have a wine fridge that is also a good option to store cheese.
We don't recommend freezing cheese — it will alter the texture, and may pick up off flavors. Only freeze cheese if you intend to cook with it.
How much cheese should I buy?
If the cheese is part of your party, our rule of thumb is about 1.5 ounces of cheese per person, total. For example, if you're serving 3 cheeses for a party of 100 people, you'll want about 9 pounds of cheese on hand - 3 pounds of each cheese.
If cheese is the only food being served, you can increase this allowance to 2 or more ounces per person
Mold on cheese?
Don't panic if you see mold on your cheese! It doesn't always mean you have to throw it out.
When Mold is Okay to Remove
- White or blue mold that wasn't on the cheese originally is a sign of oxygen exposure, but you can usually salvage the cheese by simply cutting off the affected area.
- Aged cheeses often develop surface mold that can be easily scraped off with the blunt side of a knife.
- It's also completely normal to see mold accumulate on natural rinds and on the bark wrapping of certain cheeses.
Because mold cannot pierce deeply into non-spreadable cheeses, you can easily remove it with a knife or damp towel. For visual guidance, you can find tutorials on Google or YouTube.
When Cheese is Spoiled
The most definite sign of spoilage is a strong, bitter, ammoniated smell or flavor. You should immediately discard any cheese that exhibits black, red, or pink mold.
If you receive a product from us showing black, red, or pink mold, please contact us immediately so we can address the problem. For any other questions or concerns about mold, simply send photos of the product to orders@murandacheese.com, and we will take a look into it!
Can you visit Muranda Cheese?
Yes! Please view the page below to learn more about coming to the farm.
Visit Us
How do I create a custom gift?
To order your custom gift, simply add your chosen items to the cart and proceed to checkout.
Can you freeze cheese?
We strongly do not recommend freezing your cheese, as this often degrades both its texture and flavor. For the best experience, enjoy products within the month of receiving them.
